If you have any questions, concerns, or comments,
please don't hesitate to send us an email.
We genuinely appreciate your feedback and enjoy hearing from you.
info@zernzer.com | +9 7154 3001 899
please don't hesitate to send us an email.
We genuinely appreciate your feedback and enjoy hearing from you.
info@zernzer.com | +9 7154 3001 899
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Need Help?
If you have an issue or question that needs immediate assistance, please send us an email.
We will get back to you within 24 hours. Your concerns are important to us, and we're here to help you promptly.
FAQ
How can I find the right size for me?
All our styles are true to size; however, each unique silhouette varies numerically.
For Loafers and Backless Loafers, you may need a different size.
Select the numerical size corresponding to your typical shoe size.
If you need guidance, feel free to reach out!
For Loafers and Backless Loafers, you may need a different size.
Select the numerical size corresponding to your typical shoe size.
If you need guidance, feel free to reach out!
Can I return my pair for refund, credit, or an exchange?
Absolutely!
We're pleased to accept returns for all NEW & UNWORN Loafers and Backless Loafers.
For more details or to initiate a return request, please visit our Returns page. Your satisfaction is our priority, and we aim to make the process as smooth as possible.
Feel free to reach out if you have any questions or need assistance.
We're pleased to accept returns for all NEW & UNWORN Loafers and Backless Loafers.
For more details or to initiate a return request, please visit our Returns page. Your satisfaction is our priority, and we aim to make the process as smooth as possible.
Feel free to reach out if you have any questions or need assistance.
Need to cancel or change order details?
Certainly!
We're happy to assist with canceling or editing orders before fulfillment. Once an order is packed & shipped, adjustments cannot be made.
To request changes or cancellation, email us at info@zerzer.com.
Please note, custom back shoes cannot be accepted if already in production.
We're happy to assist with canceling or editing orders before fulfillment. Once an order is packed & shipped, adjustments cannot be made.
To request changes or cancellation, email us at info@zerzer.com.
Please note, custom back shoes cannot be accepted if already in production.
Can I resole my Loafer
Our shoes feature rubber outsoles that protect the traditional leather sole beneath, and they're easily replaceable by any cobbler.
It's important to keep an eye on the rubber soles, especially around the heel, to prevent them from wearing away and exposing the leather sole, which could lead to damage.
We suggest seeking resoling service within 12-24 months of wear, as required.
The outsoles of the Loafers are exceptionally durable.
For any questions related to resoling and maintenance, feel free to consult your local cobbler or reach out to us at info@zernzern.com."
It's important to keep an eye on the rubber soles, especially around the heel, to prevent them from wearing away and exposing the leather sole, which could lead to damage.
We suggest seeking resoling service within 12-24 months of wear, as required.
The outsoles of the Loafers are exceptionally durable.
For any questions related to resoling and maintenance, feel free to consult your local cobbler or reach out to us at info@zernzern.com."